December 24, 2009

Chritsmas Canceled

Christmas Color Cooper Chapel Bella Vista

"Hoku, I dont know if you were planning on coming but all services at First Church are canceled due to weather..." I listened to the message on my phone disappointed, the weather was turning foul as we all left work early to beat the onslaught of damp cold....

I drove the mile down J street to St. Steven, Msgr. Scott was at the door, I pulled into the portages, and was told that mass would be said at 5 but the candlelight mass at 10 pm would likely be canceled..Christmas Day who knows...Somewhat dejected I drove away...

My friend Diane has other plans for Christmas Day...The community dinner at First Church a tradition in this city of strangers far from family and friends, so that single people, people living too far from family, would have a place to go on this most family oriented of days...will likely be canceled... For reasons best kept close to my heart, I was hoping to do something else...this was an event utterly transformed by our former pastor and his wife who love to cook and entertain a crowd. They saw it as a special ministry to those of us that had no place else...and it was an event, to say the least ...last year I was able to assist them in this and had the best time...I dont know if I can go to this years, if I will be bothered by the lack of color and drama, But I will go rather than stay home alone...

And so, as the snow drifts around my door I am grateful for the light and warmth in my little cottage...As I watch the midnight mass on EWTN grateful for the luxury of this mini cable package I have I found myself thinking about how Christmas has been canceled for a lot of people in one way or the other...

The word "cancel" is a big part of what I do on my job. I cancel orders because they are fraudulent, because they are wrong and I cant change them, or because the people dont want them anymore...but mostly I cancel orders that have expired. They are orders that have been sitting in my pending that we have called to verify for three days... People often call back after the order has expired, none too happy that they arent getting their stuff, sometimes they dont call they replace the order on the web site or wait and wait...Some of the stories of canceled orders broke my heart. I would hear the phrase over and over
"Please dont tell me it is canceled..."

"Please dont tell me it is canceled... the website gives a tracking number but it never moved out of the warehouse...this is my daughters last Christmas, we dont expect her to make it throught the next round of Chemo...She still believes that God will heal her...she still believes in Santa Claus. The color she wanted is out of stock..I dont care if it is blue or pink, I just need one, she has wanted it all year long..."
Im in billing and not customer service, and cant do a lot but I can call someone who can. I called Customer service and the guy took one look at the botched order, heard the story and whipped Santa's reindeer into shape and the little blue guitar was on its way to a very sick little girl who may not ever learn to play it but if it gives her comfort then it is all worth it.

Please dont tell me its canceled again..." a young woman exasperated and beside herself cried into the phone. you are the fifth person I have talked to I dont know what to do... I have tried to buy this engagement ring 4 times now... The wedding is Jan 6, my fiance is going to Afganistan and wants us to be married before he goes, he doesnt need the extra burden of a problem with the ring...

Ring? Rings I know...I ask what the problem seems to be as I look up the order. "I cant seem to get my size in time..." I was speachless. Sizing is not a big deal. I tell her I would call her back in the morning. I called the fufillment center that ships the jewelry. A guy answered the phone...I asked him about the order. Sure enough, they have size 8 and size 10...By then I have a picture of said ring on my monitor. It can be sized down easy... I asked if the had a bench jeweler on site. He said yes...I said "So, size the 10 to a 9 and ship it, these kids need our help..." "Cant do that cant ship altered merchendise as new..." I snapped, "Look this isnt rocket science and if Tiffany's will size a peice prior to sale so can we... The wedding is Jan 6 they have been trying to get this for a month..." By then I have an audience surrounding my pod of co workers, "Look take a 10 put it in a ring clamp, split the shank at center with a cutoff blade, you remove enough materiel for one size soldier together polish and steam. Easy I can do 15 an hour and Im an amature. He stammered, "But.." I said.."DO IT...this is not going to be a return." I thanked him and hung up. I got a standing ovation from my co workers... I called the little bride the next day...She was in tears..." Mam'm it is so beautiful and it fits perfectly" They must have shipped it out within an hour of our conversation. I am coming to believe that many of life's problems can be solved, often all it takes is finding someone who cares and will listen to you

A quiet, voice almost a whisper says "Please, Please tell me they arent canceled...I ask for a number, and pull up her order. "They cant be canceled, I couldnt call... my husband died two days ago and... I tell her we at Walmart are sorry for her loss. My boss comes over and listens in. "It wass my husbands wish to help each of our grandkids this holiday by buying them a new laptop. He dictated a letter to each child and I have those but I need the computers...." My boss unpluged her headset and went to her desk and did a shipping upgrade and began to release the orders. Ten top of the line laptops. Maggie gave me the thumbs up. I sat with the widow for a few minutes, allowing time for a cry and some encouragement to go her way...

Sometimes it takes but a little time to listen and be wiling to stick our necks out a little to create a miricale... I have learned this Chistmas season that it is all about love and giving of one's time. I know that Chistmas is brighter for these and many others I worked with this past few weeks. No matter what happens, including being let go at the end of next week...Yes Im getting a pinkslip for Christmas, its all about people, and being there for them so that they dont feel "canceled"

In the mean time I need to find a new purpose for my life. I fell that my life is "canceled" "aborted at shipment" "out of stock" "fraud" I know that God has something in mind for me I just need to listen and remember that there are no canceled lives in His great plan

Labels: Faith, faith working, Personal Growth, working